At Mediplus.pk, we want you to shop with confidence. That’s why we offer a 7-day return and refund window to ensure you’re completely satisfied with your purchase. You may request a return or refund under the following conditions:

1) Wrong Product Received

If you received the wrong item, please contact our customer support within 7 days and share video proof showing the incorrect product. After our team confirms the issue:

  • You will need to send the product back to our warehouse.
  • Once received and inspected, we will ship the correct product or issue a refund within 3–5 business days.

Important Notes:

  • Product must be unused and in original packaging.
  • Include all original items: receipts, labels, tags, warranty cards, and accessories.

2) Damaged Product Received

If your order arrives damaged, you must notify us within 7 days by sending video proof taken during unboxing. Upon confirmation:

  • Return the product to our warehouse.
  • We’ll process a replacement or refund within 3–5 business days after receiving the item.

Important Notes:

  • Always record an unboxing video when opening your package.
  • Claims without valid video proof during unboxing will not be accepted.

Faulty Product? We’re Here to Help

If your item is faulty or not working, reach out to our support team within 7 days of delivery. We’ll work quickly to resolve the issue to your satisfaction.

Contact Us

For any return or refund queries, contact us at mediplus.org@gmail.com or visit our Contact Page.